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Uncommon James

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Uncommon James Help Guide

Can I cancel or make changes to my order after it has been placed?

Where can I buy Uncommon James products?

Can I buy product for wholesale?

What types of payment methods are available?

Why won’t my discount code apply?

Do you offer gift messaging?

Can I send a gift receipt?

What happens if I forget to apply a discount code during checkout?

How do I find my store credits?

How do I apply a discount code?

Checkout

How can I keep up with new arrivals, sales, and more?

Do you offer price adjustments?

What timezone do your sales run?

Do you have any promotions right now?

Sales + Promotions

What is a pre-order?

What happens to my payment while I wait for my pre-order?

Can I change the shipping address on my pre-order?

Can I cancel my pre-order?

When will my pre-order ship?

Can I apply discount codes or UJ Rewards points to a pre-order?

How do I manage my pre-order?

Pre-orders

Orders + Payments

What is your shipping policy and rates?

What is your international shipping policy?

Do you offer free shipping?

Do you ship to PO Boxes or APO addresses?

Where can I find my tracking number?

When will my order ship?

What should I do if my tracking says delivered, but my package is missing?

What should I do if my package is stuck in transit?

What should I do if an item is missing/damaged from my order?

What should I do if I receive the wrong item in my order?

Shipping + Delivery

What is Uncommon James' Return Policy?

What is your international return policy?

What is Checkout+?

What if I opt out of Checkout+?

When will my return be processed?

How do I make a return/exchange?

What kind of return options are there?

Can I change my return method?

Returns + Exchanges

What is Uncommon James' Warranty Policy?

How do I file a warranty claim?

Do final sale items come with a warranty?

Warranty

How do I send someone a gift card?

Gift Cards

How do I put in the Seeing Double Earrings?

How do I fix my loose huggie earing?

What is engravable jewelry?

How do I care for my jewelry?

What is your jewelry made of?

How do I size myself for your jewelry?

Do you restock sold out styles?

Does Uncommon Beauty follow any formula restrictions?

Are your products non-comedogenic?

What’s the Uncommon Beauty morning and night routine?

Where is Uncommon Beauty made?

Are your beauty products safe for pregnant women?

How do I care for my Uncommon Lifestyle goods?

Where are your Uncommon Lifestyle products made?

How should I care for my candle?

Can you tell me more about your handcrafted candles?

How many hours will UJ Candles burn for?

Products + Care

UJ Rewards Update FAQ

What is UJ Rewards?

How do I sign in to my UJ Rewards account?

How do I redeem UJ Rewards points?

How do I earn UJ Rewards points?

How do I receive points for reviews?

How does Refer a Friend work?

What happens to my information when I sign up?

Do UJ Rewards points expire?

What are the UJ Rewards tiers?

What if I return an item I earned or redeemed points on?

UJ Rewards

Can I cancel a subscription order that’s already been placed?

Can I get a refund on my subscription?

When does my subscription ship?

When will I be billed for my subscription?

How do I update my subscription billing and shipping information?

How does the subscription program work?

Can I apply a discount code to my next subscription order?

How do I make changes to my subscription?

Will I get a reminder email before my next shipment?

Can I return my subscription order?

Can I combine items to be in the same order?

Subscriptions

How do I contact your Customer Experience team?

Store Hours + Addresses

How can I sign up for marketing emails and texts?

How do I unsubscribe from emails and texts?

Does your company support donation requests?

Do you have an affiliate program?

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Returns + Exchanges

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