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Refund Policy

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Uncommon James

<p dir="ltr">We&#x2019;re unable to ship to PO Boxes at this time. If you&#x2019;re shipping to an APO or other military address, please reach out to <a href="https://contact.gorgias.help/en-US/forms/2opzs9ze">Customer Experience</a> and we&#x2019;ll help place your order.</p>

We’re unable to ship to PO Boxes at this time. If you’re shipping to an APO or other military address, please reach out to Customer Experience and we’ll help place your order.

Do you ship to PO Boxes or APO addresses?

Shipping + Order

Shipping

Can I cancel my order?

Can I change my shipping address?

Can I change the products in my order?

What should I do if I receive the wrong item in my order?

What should I do if an item is missing/damaged from my order?

Order Issues

What is your Shipping Policy?

What is your International Shipping Policy?

Where can I find my tracking number?

What should I do if my package is stuck in transit?

What should I do if my tracking says delivered, but my package is missing?

When will my order ship?

Do you offer free shipping?

What is Uncommon James' Warranty Policy?

Do final sale items come with a warranty?

How do I file a warranty claim?

Warranty + Replacements

What is Uncommon James' Return Policy?

What is your international return policy?

What is Checkout+?

What if I opt out of Checkout+?

When will my return be processed?

How do I make a return/exchange?

What kind of return options are there?

Can I change my return method?

Returns + Exchanges

Returns + Replacements

What types of payment methods are available?

Why won’t my discount code apply?

Why can’t I use loyalty points at checkout?

Do you offer gift messaging?

Can I send a gift receipt?

What happens if I forget to apply a discount code during checkout?

How do I find my store credits?

Checkout

How can I keep up with new arrivals, sales, and more?

Do you offer price adjustments?

What timezone do your sales run?

Sales + Promotions

Payments + Promotions

Store Hours + Addresses

Where can I buy Uncommon James products?

Can I buy product for wholesale?

Stores + Wholesale

How do I send someone a gift card?

Gift Cards

How do I put in the Seeing Double Earrings?

How do I fix my loose huggie earing?

What is engravable jewelry?

How do I care for my jewelry?

What is your jewelry made of?

How do I size myself for your jewelry?

Do you restock sold out styles?

Does Uncommon Beauty follow any formula restrictions?

Are your products non-comedogenic?

What’s the Uncommon Beauty morning and night routine?

Where is Uncommon Beauty made?

Are your beauty products safe for pregnant women?

How do I care for my Uncommon Lifestyle goods?

Where are your Uncommon Lifestyle products made?

How should I care for my candle?

Can you tell me more about your handcrafted candles?

How many hours will UJ Candles burn for?

Products + Care

What is UJ Rewards?

How do I sign in to my UJ Rewards account?

How do I redeem UJ Rewards points?

How do I receive points for reviews?

How does Refer a Friend work?

What happens to my information when I sign up?

Do UJ Rewards points expire?

If I return a purchase, do I get my reward back?

Do I earn points when I purchase at a retail store?

How do I add/receive my birthday points?

UJ Rewards

Can I cancel a subscription order that’s already been placed?

Can I get a refund on my subscription?

When does my subscription ship?

When will I be billed for my subscription?

How do I update my subscription billing and shipping information?

How does the subscription program work?

Can I apply a discount code to my next subscription order?

My item(s) is out of stock. How will this affect my subscription?

How do I make changes to my subscription?

Will I get a reminder email before my next shipment?

Can I return my subscription order?

Can I combine items to be in the same order?

Subscriptions

How do I contact your Customer Experience team?

Where can I leave a review?

How do I unsubscribe from emails and texts?

Does your company support donation requests?

Do you have an affiliate program?

How can I sign up for marketing emails and texts?

Contact Our Team

What is a pre-order?

What happens to my payment while I wait for my pre-order?

Can I change the shipping address on my pre-order?

Can I cancel my pre-order?

When will my pre-order ship?

Pre-orders

Do you ship to PO Boxes or APO addresses?Updated 8 hours ago