Shipping + Delivery
What is your shipping policy and rates?
Available shipping options and rates are based on your shipping address and the items in your cart. You’ll see all available options at checkout before placing your order. U.S UJ Rewards Members can unlock exclusive shipping benefits based on their m
What is your international shipping policy?
We ship internationally via Landmark Global and try to ship to as many locations as possible. Eligibility is subject to change at any time for any reason. If we are unable to ship to your region, we will cancel and refund your order. Due to recent ch
Do you offer free shipping?
Free shipping is an exclusive benefit you can unlock by joining UJ Rewards. Based on your tier, you’ll have a unique free shipping benefit available to you. UJ Rewards is free to join and lets you earn exclusive discounts, get early access to new dro
Do you ship to PO Boxes or APO addresses?
We’re unable to ship to PO Boxes at this time. If you’re shipping to an APO or other military address, please reach out to Customer Experience and we’ll help place your order.
Where can I find my tracking number?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. You can also check your shipping status anytime through our tracking page or by signing into your UJ Account and viewing your orders. If your order is dela
When will my order ship?
Once you place your order, we start working on it right away! Our internal shipping hours are Monday - Friday, 8 a.m. - 2 p.m. CST. Please note, this excludes national holidays. Expedited service options take 1-2 business days to process prior to bei
What should I do if my tracking says delivered, but my package is missing?
If your tracking shows your package was delivered but you can’t find it, we recommend:. If your package still hasn’t turned up after 48 hours, please contact our Customer Experience Team within 7 days of the delivery date so we can help with next ste
What should I do if my package is stuck in transit?
If your tracking hasn’t updated in several days, your package may be waiting at a carrier facility or experiencing a delay due to weather, high carrier volume, or a missed scan. Most packages will continue moving and your tracking will update within
What should I do if an item is missing/damaged from my order?
We sincerely apologize for any inconvenience caused by missing/damaged item(s) in your order. To assist you efficiently, please follow these steps:. Once we have this information, we can review your case and provide the best possible resolution, whic
What should I do if I receive the wrong item in my order?
If you receive an incorrect item, we apologize for the inconvenience. Please send a photo of the wrong item received, along with details such as the SKU and packing slip, to our support team. We will rectify the issue by ensuring the correct item is