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Refund Policy

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Uncommon James

<p dir="ltr">We&#x2019;re unable to ship to PO Boxes at this time. If you&#x2019;re shipping to an APO or other military address, please reach out to <a href="https://contact.gorgias.help/en-US/forms/2opzs9ze">Customer Experience</a> and we&#x2019;ll help place your order.</p>

We’re unable to ship to PO Boxes at this time. If you’re shipping to an APO or other military address, please reach out to Customer Experience and we’ll help place your order.

Do you ship to PO Boxes or APO addresses?

Shipping + Delivery

Can I cancel or make changes to my order after it has been placed?

Where can I buy Uncommon James products?

Can I buy product for wholesale?

What types of payment methods are available?

Why won’t my discount code apply?

Do you offer gift messaging?

Can I send a gift receipt?

What happens if I forget to apply a discount code during checkout?

How do I find my store credits?

How do I apply a discount code?

Checkout

How can I keep up with new arrivals, sales, and more?

Do you offer price adjustments?

What timezone do your sales run?

Do you have any promotions right now?

Sales + Promotions

What is a pre-order?

What happens to my payment while I wait for my pre-order?

Can I change the shipping address on my pre-order?

Can I cancel my pre-order?

When will my pre-order ship?

Can I apply discount codes or UJ Rewards points to a pre-order?

How do I manage my pre-order?

Pre-orders

Orders + Payments

What is your shipping policy and rates?

What is your international shipping policy?

Do you offer free shipping?

Where can I find my tracking number?

When will my order ship?

What should I do if my tracking says delivered, but my package is missing?

What should I do if my package is stuck in transit?

What should I do if an item is missing/damaged from my order?

What should I do if I receive the wrong item in my order?

What is Uncommon James' Return Policy?

What is your international return policy?

What is Checkout+?

What if I opt out of Checkout+?

When will my return be processed?

How do I make a return/exchange?

What kind of return options are there?

Can I change my return method?

Returns + Exchanges

What is Uncommon James' Warranty Policy?

How do I file a warranty claim?

Do final sale items come with a warranty?

Warranty

How do I send someone a gift card?

Gift Cards

How do I put in the Seeing Double Earrings?

How do I fix my loose huggie earing?

What is engravable jewelry?

How do I care for my jewelry?

What is your jewelry made of?

How do I size myself for your jewelry?

Do you restock sold out styles?

Does Uncommon Beauty follow any formula restrictions?

Are your products non-comedogenic?

What’s the Uncommon Beauty morning and night routine?

Where is Uncommon Beauty made?

Are your beauty products safe for pregnant women?

How do I care for my Uncommon Lifestyle goods?

Where are your Uncommon Lifestyle products made?

How should I care for my candle?

Can you tell me more about your handcrafted candles?

How many hours will UJ Candles burn for?

Products + Care

UJ Rewards Update FAQ

What is UJ Rewards?

How do I sign in to my UJ Rewards account?

How do I redeem UJ Rewards points?

How do I earn UJ Rewards points?

How do I receive points for reviews?

How does Refer a Friend work?

What happens to my information when I sign up?

Do UJ Rewards points expire?

What are the UJ Rewards tiers?

What if I return an item I earned or redeemed points on?

UJ Rewards

Can I cancel a subscription order that’s already been placed?

Can I get a refund on my subscription?

When does my subscription ship?

When will I be billed for my subscription?

How do I update my subscription billing and shipping information?

How does the subscription program work?

Can I apply a discount code to my next subscription order?

How do I make changes to my subscription?

Will I get a reminder email before my next shipment?

Can I return my subscription order?

Can I combine items to be in the same order?

Subscriptions

How do I contact your Customer Experience team?

Store Hours + Addresses

How can I sign up for marketing emails and texts?

How do I unsubscribe from emails and texts?

Does your company support donation requests?

Do you have an affiliate program?

Contact Our Team

Do you ship to PO Boxes or APO addresses?Updated a month ago