How do I file a warranty claim?Updated a day ago

Please contact our Customer Experience Team to report manufacturer defects or damage within the warranty timeframe. 

When reaching out, please include:

• A photo or video of the issue
• Your order number or receipt
• Your shipping address and email address

If you’ve already contacted our Customer Experience Team, you do not need to submit another request. Simply provide a photo or video of the issue in your current conversation if you haven’t already.

Once we have this information, our team will review and help with next steps.

Proof of purchase from uncommonjames.com or an Uncommon James store, along with a photo of the item is required for consideration. Purchases made through authorized retailers are not covered under our warranty.