We’re sorry you're having issues with your order delivery. Let's fix it together!

If you believe your package is lost in transit:

• Contact the carrier that last had your package.
  • For free shipping this could be DHL or USPS.
• 8 days may pass with no shipping update due to transit times and carrier scanning method. 
• If it has been more than 8 days with no update, please reach out to our Customer Experience Team for further assistance.

If your tracking says delivered from the carrier: 

• Check your mailbox as well as areas around your front door or mailroom.
• Check with the carrier.*
• Check with neighbors to see if they have your order, it could have been delivered next door.
• Still can't find your package? 
  • If your package still hasn't turned up in 48 hours, please reach out to our Customer Experience Team for further assistance.

Please contact us within 7 days of your package being marked as delivered.

*If your package shipped through DHL, then USPS was the last leg of delivery and should be contacted for packages marked delivered