Shipping
What is your Shipping Policy?
Our internal shipping hours are Monday - Friday, 8 a.m. - 2 p.m. CST. Please note, this excludes national holidays. We primarily ship through UPS. Expedited service options take 1-2 business days to process prior to being shipped. Free and standard s
Do you collect sales tax?
Yes, sales tax will be collected where applicable.
What is your International Shipping Policy?
We ship internationally via Landmark Global and try to ship to as many locations as possible. Eligibility is subject to change at any time for any reason. If we are unable to ship to your region, we will cancel and refund your order. Due to recent ch
Where can I find my tracking number?
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. You can also check your shipping status anytime through our tracking page or by signing into your UJ Account and viewing your orders. If your order is dela
My package is lost/missing. What should I do?
We’re sorry you're having issues with your order delivery. Let's fix it together!. If you believe your package is lost in transit:. If your tracking says delivered from the carrier:. Please contact us within 7 days of your package being marked as del
Why don’t I see free shipping?
Only orders to the U.S. and Canada receive free shipping. Please note, standard ground shipping is not considered expedited.Free shipping offered during promotional periods is eligible only to customers in the U.S. and Canada. Other requirements will
What should I do if my package is stuck in transit?
If your tracking hasn’t updated in several days, your package may be waiting at a carrier facility or experiencing a delay due to weather, high carrier volume, or a missed scan. Most packages will continue moving and your tracking will update within
What should I do if my tracking says delivered, but I haven’t received my package?
If your tracking shows your package was delivered but you can’t find it, we recommend:. If your package still hasn’t turned up after 48 hours, please contact our Customer Experience Team within 7 days of the delivery date so we can help with next ste