What is Uncommon James' Warranty Policy?Updated a month ago
We’re confident in the quality of our products and guarantee them under a warranty that starts on the original purchase date, whether you shopped online or in-store.
Jewelry |
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| Most jewelry is covered by a 1-year warranty for manufacturer defects or issues. |
Beauty + Fragrance |
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| Beauty and fragrance are covered for 30 days from the original purchase date for manufacturer defects or damages. |
If you experience an issue with your product within the applicable warranty timeframe, please contact us and include a clear photo of the item and the issue you’re experiencing. Our Customer Experience team will review the information provided and determine the available next steps.
Eligible warranty resolutions may include a replacement or store credit, depending on the item and availability.
Proof of purchase from uncommonjames.com or an Uncommon James store, along with a photo of the item is required. Purchases made through authorized retailers are not covered under our warranty.
Some exclusions apply, including final sale items, lost or stolen items, normal wear and tear, including scratches, dents, fading of gemstones and damage caused by improper care or storage.