All articles

What should I do if an item is missing from my order?Updated 3 days ago

We sincerely apologize for any inconvenience caused by missing items in your order. To assist you efficiently, please follow these steps:

  • Provide us with a photo of the items you received.
  • Include a list of the items that are missing.
  • Confirm your shipping address and email address.
  • Share your order number or a photo of the packing slip.

Once we have this information, we can review your case and provide the best possible resolution, which may include a replacement, store credit, or a refund.

Was this article helpful?
Yes
No