Order Issues

Can I cancel my order?

Since we work as quickly as possible to get your order out, we’re not able to change the products or prices once your order is placed. Please double check your cart to be sure everything is accurate before submitting your order. Once your order is pl

Can I change my shipping address?

Once your order is placed, we can make every attempt to change the shipping address but there’s no guarantee it can be changed. Please contact our Customer Experience Team right away so we can help you out. Once you’ve received tracking information,

Can I change the products in my order?

Since we work as quickly as possible to get your order out, we’re not able to change the items purchased once your order is placed. Please double check that your information is accurate before submitting your order.

What should I do if I receive the wrong item in my order?

If you receive an incorrect item, we apologize for the inconvenience. Please send a photo of the wrong item received, along with details such as the SKU and packing slip, to our support team. We will rectify the issue by ensuring the correct item is

What should I do if an item is missing/damaged from my order?

We sincerely apologize for any inconvenience caused by missing/damaged item(s) in your order. To assist you efficiently, please follow these steps:. Once we have this information, we can review your case and provide the best possible resolution, whic