Pre-orders
What is a pre-order?
A pre-order lets you purchase and reserve an item before it's back in stock! The estimated date displayed on the product page reflects when we expect the item to arrive at our warehouse. Once your item is available, your pre-order will begin processi
What happens to my payment while I wait for my pre-order?
Purple Dot securely holds your payment until your pre-order is ready to ship. Your pre-order is guaranteed to ship or you’ll get your money back. Changed your mind? You can cancel your pre-order for a full refund at any time before it ships through o
Can I change the shipping address on my pre-order?
Yes! You can update your shipping information before your pre-order ships through our Manage Pre-orders page. Once your information has been updated, you’ll receive an updated pre-order confirmation email.
Can I cancel my pre-order?
Yes! You can cancel your pre-order at any time before it ships through our Manage Pre-orders page. Once your pre-order is canceled, you’ll receive an email confirming your refund. Your refund should appear back in your account within 3–5 business day
When will my pre-order ship?
You can find the estimated arrival date for your pre-order on the product page or in your pre-order confirmation email. This date reflects when we expect your item to arrive at our warehouse, not when your order will ship. Once your item is available
Can I apply discount codes or UJ Rewards points to a pre-order?
Discount codes and UJ Rewards points cannot be applied to pre-order purchases. However, you'll still earn UJ Rewards points on your purchase once your pre-order ships!
How do I manage my pre-order?
You can manage your pre-order by visiting our Manage Pre-orders page. Enter your pre-order reference number (starting with PD) and the email address used to place your order. If you need help with your order number, please reach out to our Customer E