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Uncommon James

<p dir="ltr">Purple Dot securely holds your payment until your pre-order is ready to ship. Your pre-order is guaranteed to ship or you&#x2019;ll get your money back.</p><p dir="ltr">Changed your mind? You can cancel your pre-order for a full refund at any time before it ships through our<a href="https://uncommonjames.com/pages/manage-pre-orders" id="isPasted">&#xA0;</a><a href="https://uncommonjames.com/pages/manage-pre-orders" target="_blank" rel="noopener noreferrer">Manage Pre-orders</a> page.</p>

Purple Dot securely holds your payment until your pre-order is ready to ship. Your pre-order is guaranteed to ship or you’ll get your money back. Changed your mind? You can cancel your pre-order for a full refund at any time before it ships through o

What happens to my payment while I wait for my pre-order?

Pre-orders

Can I cancel my order?

Can I change my shipping address?

Can I change the products in my order?

What should I do if I receive the wrong item in my order?

What should I do if an item is missing/damaged from my order?

Order Issues

What is your Shipping Policy?

What is your International Shipping Policy?

Where can I find my tracking number?

What should I do if my package is stuck in transit?

What should I do if my tracking says delivered, but my package is missing?

When will my order ship?

Do you offer free shipping?

Do you ship to PO Boxes or APO addresses?

Shipping

Shipping + Order

What is Uncommon James' Warranty Policy?

Do final sale items come with a warranty?

How do I file a warranty claim?

Warranty + Replacements

What is Uncommon James' Return Policy?

What is your international return policy?

What is Checkout+?

What if I opt out of Checkout+?

When will my return be processed?

How do I make a return/exchange?

What kind of return options are there?

Can I change my return method?

Returns + Exchanges

Returns + Replacements

What types of payment methods are available?

Why won’t my discount code apply?

Why can’t I use loyalty points at checkout?

Do you offer gift messaging?

Can I send a gift receipt?

What happens if I forget to apply a discount code during checkout?

How do I find my store credits?

Checkout

How can I keep up with new arrivals, sales, and more?

Do you offer price adjustments?

What timezone do your sales run?

Sales + Promotions

Payments + Promotions

Store Hours + Addresses

Where can I buy Uncommon James products?

Can I buy product for wholesale?

Stores + Wholesale

How do I send someone a gift card?

Gift Cards

How do I put in the Seeing Double Earrings?

How do I fix my loose huggie earing?

What is engravable jewelry?

How do I care for my jewelry?

What is your jewelry made of?

How do I size myself for your jewelry?

Do you restock sold out styles?

Does Uncommon Beauty follow any formula restrictions?

Are your products non-comedogenic?

What’s the Uncommon Beauty morning and night routine?

Where is Uncommon Beauty made?

Are your beauty products safe for pregnant women?

How do I care for my Uncommon Lifestyle goods?

Where are your Uncommon Lifestyle products made?

How should I care for my candle?

Can you tell me more about your handcrafted candles?

How many hours will UJ Candles burn for?

Products + Care

What is UJ Rewards?

How do I sign in to my UJ Rewards account?

How do I redeem UJ Rewards points?

How do I receive points for reviews?

How does Refer a Friend work?

What happens to my information when I sign up?

Do UJ Rewards points expire?

If I return a purchase, do I get my reward back?

Do I earn points when I purchase at a retail store?

How do I add/receive my birthday points?

UJ Rewards

Can I cancel a subscription order that’s already been placed?

Can I get a refund on my subscription?

When does my subscription ship?

When will I be billed for my subscription?

How do I update my subscription billing and shipping information?

How does the subscription program work?

Can I apply a discount code to my next subscription order?

My item(s) is out of stock. How will this affect my subscription?

How do I make changes to my subscription?

Will I get a reminder email before my next shipment?

Can I return my subscription order?

Can I combine items to be in the same order?

Subscriptions

How do I contact your Customer Experience team?

Where can I leave a review?

How do I unsubscribe from emails and texts?

Does your company support donation requests?

Do you have an affiliate program?

How can I sign up for marketing emails and texts?

Contact Our Team

What is a pre-order?

Can I change the shipping address on my pre-order?

Can I cancel my pre-order?

When will my pre-order ship?

What happens to my payment while I wait for my pre-order?Updated 14 hours ago