Since we work as quickly as possible to get your order out, we’re not able to cancel, change the products, or adjust prices once your order is placed. Please double check your cart to be sure everything is accurate before submitting your order. Need

<p>Since we work as quickly as possible to get your order out, we&#x2019;re not able to cancel, change the products, or adjust prices once your order is placed. Please double check your cart to be sure everything is accurate before submitting your order.</p><p><strong id="isPasted">Need to change your shipping address?</strong> Contact our Customer Experience Team as soon as possible with your updated address. We&#x2019;ll do our best to make the change before your order ships, but address changes are not guaranteed.</p><p><em>Please note, our team is available Monday through Friday, 8 am&#x2013;5 pm CST. Requests received outside of business hours may not be reviewed until the following business day. </em></p><p>Once your order has shipped and tracking is available, we can no longer change the shipping address.&#xA0;</p><p><br></p>

Can I cancel or make changes to my order after it has been placed?

Want to buy the UJ products you love from your other favorite retailers? You're in luck, we work with a few authorized retailers. *Fragrance not available through this retailer. If you have placed an order through an authorized retailer and are in ne

<p>Want to buy the UJ products you love from your other favorite retailers? You&apos;re in luck, we work with a few authorized retailers.</p><table style="width: 100%;"><thead><tr><th colspan="3" style="width: 99.711%;">You can find Uncommon James here:</th></tr></thead><tbody><tr><td style="width: 33.3333%;"><a href="https://www.anthropologie.com/brands/uncommon-james" target="_blank" rel="noopener noreferrer" id="isPasted" class="fr-strong">Anthropologie</a></td><td style="width: 33.3333%;"><a href="https://www.target.com/b/uncommon-james/-/N-q643lemfsjt" target="_blank" rel="noopener noreferrer" id="isPasted" class="fr-strong">Target</a></td><td style="width: 33.3333%;"><a href="https://www.macys.com/shop/featured/uncommon-james" target="_blank" rel="noopener noreferrer" id="isPasted" class="fr-strong">Macy&apos;s</a></td></tr></tbody></table><table style="width: 100%;"><thead><tr><th colspan="3" style="width: 99.7135%;">You can find Uncommon Beauty and Fragrance here:</th></tr></thead><tbody><tr><td style="width: 33.3333%;"><a href="https://www.revolve.com/uncommon-beauty/br/e15d41/?sr=true&amp;keyword=Uncommon+Beauty" target="_blank" rel="noopener noreferrer" id="isPasted" class="fr-strong">REVOLVE</a></td><td style="width: 33.3333%;"><a href="https://www.grove.co/collections/brand-uncommon-beauty" target="_blank" rel="noopener noreferrer" id="isPasted" class="fr-strong">Grove Collaborative</a></td><td style="width: 33.3333%;"><a href="https://www.amazon.com/stores/UncommonBeauty/page/BC0BA127-A27A-4C6E-8055-56468293A194?lp_asin=B0D7J712MV&amp;ref_=ast_bln&amp;store_ref=bl_ast_dp_brandLogo_sto" target="_blank" rel="noopener noreferrer" class="fr-strong">Amazon</a> *</td></tr></tbody></table><p><span style="font-size: 12px;">*Fragrance not available through this retailer</span></p><div data-qa="message-text" id="isPasted"><div data-qa="block-kit-renderer"><p dir="auto">If you have placed an order through an authorized retailer and are in need of assistance, please contact the support team from the company you made the purchase with. Our Customer Experience Team is unable to refund, replace, or provide warranty coverage for items sold through authorized retailers. All support must be handled by the retailer where the purchase was made.</p></div></div>

Where can I buy Uncommon James products?

Want to partner with Uncommon James or Uncommon Beauty? Fill out this form so our team can review and consider you for a wholesale partnership. If we have additional questions or want to move forward we will contact you.

<p>Want to partner with Uncommon James or Uncommon Beauty? Fill out this <a href="https://forms.monday.com/forms/b8f78a52567347199cfd666be14eac3b?r=use1" target="_blank" rel="noopener noreferrer"><strong>form</strong></a> so our team can review and consider you for a wholesale partnership. If we have additional questions or want to move forward we will contact you.&#xA0;</p>

Can I buy product for wholesale?

Checkout

Sales + Promotions

Pre-orders

Privacy Policy

Accessibility

Shipping Policy

Refund Policy

Terms of Service

New and Noteworthy

Jewelry

Lifestyle

Beauty

Fragrance

Uncommon James

Orders + Payments

What is your shipping policy and rates?

What is your international shipping policy?

Do you offer free shipping?

Do you ship to PO Boxes or APO addresses?

Where can I find my tracking number?

When will my order ship?

What should I do if my tracking says delivered, but my package is missing?

What should I do if my package is stuck in transit?

What should I do if an item is missing/damaged from my order?

What should I do if I receive the wrong item in my order?

Shipping + Delivery

What is Uncommon James' Return Policy?

What is your international return policy?

What is Checkout+?

What if I opt out of Checkout+?

When will my return be processed?

How do I make a return/exchange?

What kind of return options are there?

Can I change my return method?

Returns + Exchanges

What is Uncommon James' Warranty Policy?

How do I file a warranty claim?

Do final sale items come with a warranty?

Warranty

What types of payment methods are available?

Why won’t my discount code apply?

Why can’t I use loyalty points at checkout?

Do you offer gift messaging?

Can I send a gift receipt?

What happens if I forget to apply a discount code during checkout?

How do I find my store credits?

How can I keep up with new arrivals, sales, and more?

Do you offer price adjustments?

What timezone do your sales run?

What is a pre-order?

What happens to my payment while I wait for my pre-order?

Can I change the shipping address on my pre-order?

Can I cancel my pre-order?

When will my pre-order ship?

How do I send someone a gift card?

Gift Cards

How do I put in the Seeing Double Earrings?

How do I fix my loose huggie earing?

What is engravable jewelry?

How do I care for my jewelry?

What is your jewelry made of?

How do I size myself for your jewelry?

Do you restock sold out styles?

Does Uncommon Beauty follow any formula restrictions?

Are your products non-comedogenic?

What’s the Uncommon Beauty morning and night routine?

Where is Uncommon Beauty made?

Are your beauty products safe for pregnant women?

How do I care for my Uncommon Lifestyle goods?

Where are your Uncommon Lifestyle products made?

How should I care for my candle?

Can you tell me more about your handcrafted candles?

How many hours will UJ Candles burn for?

Products + Care

UJ Rewards Update FAQ

What is UJ Rewards?

How do I sign in to my UJ Rewards account?

How do I redeem UJ Rewards points?

How do I earn UJ Rewards points?

How do I receive points for reviews?

How does Refer a Friend work?

What happens to my information when I sign up?

Do UJ Rewards points expire?

What are the UJ Rewards tiers?

What if I return an item I earned or redeemed points on?

UJ Rewards

Can I cancel a subscription order that’s already been placed?

Can I get a refund on my subscription?

When does my subscription ship?

When will I be billed for my subscription?

How do I update my subscription billing and shipping information?

How does the subscription program work?

Can I apply a discount code to my next subscription order?

My item(s) is out of stock. How will this affect my subscription?

How do I make changes to my subscription?

Will I get a reminder email before my next shipment?

Can I return my subscription order?

Can I combine items to be in the same order?

Subscriptions

How do I contact your Customer Experience team?

Store Hours + Addresses

How can I sign up for marketing emails and texts?

How do I unsubscribe from emails and texts?

Does your company support donation requests?

Do you have an affiliate program?

Contact Our Team