Pre-orders
What is a pre-order?
A pre-order lets you purchase an item before it’s ready to ship! The estimated shipping date will be displayed on the product page and included in your pre-order confirmation email. Purple Dot is our trusted pre-order partner. They help manage your p
What happens to my payment while I wait for my pre-order?
Purple Dot securely holds your payment until your pre-order is ready to ship. Your pre-order is guaranteed to ship or you’ll get your money back. Changed your mind? You can cancel your pre-order for a full refund at any time before it ships through o
Can I change the shipping address on my pre-order?
Yes! You can update your shipping information before your pre-order ships through our Manage Pre-orders page. Once your information has been updated, you’ll receive an updated pre-order confirmation email.
Can I cancel my pre-order?
Yes! You can cancel your pre-order at any time before it ships through our Manage Pre-orders page. Once your pre-order is canceled, you’ll receive an email confirming your refund. Your refund should appear back in your account within 3–5 business day
When will my pre-order ship?
You can find your estimated shipping date on the product page or in your pre-order confirmation email. Once your pre-order is ready to ship, we’ll send you a shipping confirmation email with your tracking details!. Keep in mind that pre-order dates a