Returns + Exchanges
What is Uncommon James' Return Policy?
We’re confident you’ll love your purchase, but if you need to make a return, you can do so within 14 days of delivery. Items must be returned in the same condition as when they were received. You can start your return online through our Return Center
What is your international return policy?
We allow international returns within 14 days of delivery. At this time, you're responsible for all International shipping costs to return the items back to us. Please reach out to our team for instructions on how to start your international return.
What is Checkout+?
Checkout+ is an optional service available when placing an online order. By adding it to your order, you will unlock free return shipping and package protection on eligible items. If you add Checkout+, there is no additional return shipping charge wh
What if I opt out of Checkout+?
Checkout+ is completely optional! If you choose not to add it, you can still return eligible items within our return timeframe, you’ll just be responsible for any applicable return costs. For refunds or merchandise credit, the return return handling
When will my return be processed?
Once your return is delivered to our warehouse, please allow 5–7 business days for it to be processed. Once your return has been processed, you’ll receive a confirmation email!. All returned items are inspected to ensure they meet our return qualific
How do I make a return/exchange?
To start the return process, please go to our Return Center. You can follow along with the steps below to complete your return. First we’ll need to find your order. Simply enter your order number along with either the zip code, email or phone number
What kind of return options are there?
Refund - A return for refund will go back to the original payment method used on the order. Please note, if you used a gift card to pay for a portion of the purchase, it will be refunded before your credit/debit card. Store Credit - A return for stor
Can I change my return method?
Absolutely! If you originally submitted your return as a refund, you can change it to store credit that you can shop with. You’ll get an email 24 hours after you submit your return that will help you process that change. Please note, once you ship yo