Subscriptions

I canceled my candle subscription. Why am I being charged?

In order to not be charged, you must cancel your subscription 14 days before the next billing period. Please reach out to our Customer Experience Team if you have any questions.

Can I get a refund on my candle subscription?

We’re sorry, but all candle subscriptions are non-refundable.

When does my monthly candle subscription ship?

We’ll get your order started on the same day every month, which is the day you subscribe. Please allow up to 2 business days for processing.

When will I be billed for my candle subscription?

If you have a month-to-month subscription, you’ll be billed on the ship date. Your ship date is the same day as your initial purchase. If you have a 6 month subscription, you’ll be billed at the time of purchase and every 6 months thereafter (unless

Can I gift a candle subscription?

Absolutely! Our candle subscription gift option is a 6 month, prepaid subscription that does not auto-renew.

Can I choose a different scent and swap my candle each month?

When you’re signed up for our monthly candle subscription, you can swap out the scent within 14 days of your upcoming charge.

Can I pause my candle subscription?

Yes, you can pause your subscription for one month. If you’d like to pause it, sign in to your account and go to “My Account.” Under “My Subscriptions” you can edit the ship date of your subscription. Please note: This option will not be available if

How do I update my candle subscription billing and shipping information?

You can change all of your subscription information by signing in and going to “My Account” then “Subscriptions.” Click the edit button next to the information you’d like to update. Once you’ve made changes, be sure to save all your edits.