Subscriptions
Can I cancel a subscription order that’s already been placed?
We are unable to cancel or modify orders once they’re submitted since our team starts processing them right away. If you’d like the cancel future subscription orders, please follow these steps:. If you have an Uncommon James account, log in here and
Can I get a refund on my subscription?
Once your candle or beauty subscription is processed, we are unable to cancel and refund the order. You can cancel or skip future subscription orders in your account. We provide a 30 day return period, from date of purchase, for eligible items. You c
When does my subscription ship?
Depending on your subscription timeframe, your order will begin processing 1, 2, 3 months after your previous order. You can change the cadence of your subscription on your account page. You will receive an email 3 days before we start packing your o
When will I be billed for my subscription?
Your payment method will automatically be charged according to your selected subscription frequency. We’ll even email you a reminder before each order is charged to your account. You always have the ability to delay, skip, or cancel a subscription or
How do I update my subscription billing and shipping information?
Billing updates. If you have an Uncommon James account, log in here and select 'Manage Subscriptions' in the top navigation. If you do not have an Uncommon James account, you can manage your subscriptions by entering your email here. Click 'Address &
How does the subscription program work?
Never run out of your skin essentials or favorite candle with our subscription options. All beauty subscriptions will save 10% and all candle subscriptions will save 10% on every order. Shop as you normally would on our website and select the 'subscr
Can I apply a discount code to my next subscription order?
Since our subscription orders are already discounted, you are unable to stack additional discount codes on subscription orders. UJ Rewards points can also not be applied to subscription orders. If you purchase other Uncommon James products along with
My item(s) is out of stock. How will this affect my subscription?
Don’t stress, we will delay your next subscription charge until your item is back in stock. We will notify you about the out-of-stock and the next charge date adjustment.
How do I make changes to my subscription?
Whether you need your essentials sooner or want to skip or cancel, we make it easy for you to adjust your subscription. You can edit your subscription up to 24 hours before an upcoming charge. If you have an Uncommon James account, log in here and se
Will I get a reminder email before my next shipment?
Yes! We’ll email you 3 days before your subscription order is processed. Once it’s processed, we’ll send you an order confirmation email followed by tracking information once it ships. Changes to subscription orders can be made any time within 24 hou
Can I return my subscription order?
Only the first shipment of your subscription is eligible for return. All recurring orders are not eligible for return. Please reach out to our Customer Experience Team if there’s an issue with your order so we can make it right.
Can I combine items to be in the same order?
If you have more than one subscription and want the items to ship in the same order, simply visit the 'Manage Subscriptions' section of your account and change the next order dates to be the same. Also, confirm the orders have the same shipping addre